Kiroro Grand Japan

I am writing to express my heartfelt gratitude for the incredible support my family and I received from your team during our recent visit to Club Med Kiroro Grand.

Your staff provided us with exceptional assistance and friendliness.
Many of the GO were very approachable and comforting, encouraging us to enjoy. Their sense of responsibility in passing guests' concerns to their colleagues was truly admirable.

Staff's efforts in communicating with us made a significant difference during our stay.

Every GO was incredibly helpful, providing a warm welcome and outstanding service. They were more than happy to take your feedback, including improvement points, and tried to follow up.

I liked the neatly arranged room with a view of the mountain, and the bed was comfortable. And also, there were lots of In & outdoor activities with an expert GO who can give you an excellent experience even if it's your first try.

I'd like to extend my special thanks to :
Mia, Tanjung, Fin, Alan, Yonee, Joa, Sam, Frederic, Josh, Minami, Lucky, Perla, Jimmy, GO of teens club, and Merlin(GM)

Our family had a wonderful experience and looks forward to returning in the future.

Thank you once again for your exceptional service.

We've already been to Clubmed Sahoro, Tomamu and Okinawa, but Kiroro felt really special, thanks to the great GOs there! Everyone was kind and cheerful, including the Chef de Village Merlin, who came to say hello in person when we arrived, and was always paying attention to us. To my surprise there were a lot of brazilians GOs, who made my stay so great, in special Bruno, Gabriel, Will, and others too, sorry im so bad for remembering names! Also special thanks to Kensei from the sports team, Kyle from the miniclub, everyone from the bar (thanks for the caipirinha!), the yoga teacher, and many others.
Hope to come back soon!

Love Kiroro grand!!!! They provide many different activities that you can do everyday. For example, cycling, power walk, mountain board, aqua gym. Their GO’s are all very friendly and welcoming. They also have shows later the day which is very entertaining and great to spend some time in the theater. Definitely recommend for people who want to relax, and spend time with family and friends.
Thank you Jen for your service and your hospitality during our stay! Always checks in with us and making sure everything goes well. Thank you Tanjung for teaching us mountain board and creating so much laughter during our stay!

Traveling is something that usually bothers me a lot. This time, however, I ended up in a truly wonderful place. Not just because everything was impeccably organized —which is to be expected in places like this— but because Club Med really achieves excellence through the warmth and genuine connection their staff create with the guests, especially with the children.

We were looked after by Belfi and Shun, two young people full of vitality and a contagious zest for life that truly inspired our kids. We also met Fede and Camila — one made me rediscover how fun sports can be when lived with true passion, and the other showed incredible sweetness and care while looking after the little ones in the kids’ club.

In short, this wasn’t just a vacation. It was a lesson in joy, connection, and humanity. Thank you guys! :))

We went for summer golf and tennis. My son did Tennis Academy with Fred and had a great time. Very high quality instruction and fun. The golf instruction was also very good. We had a great trip.