Turkoise Turks and Caicos

I had to change rooms three times due to non-functioning air conditioning, with temperatures reaching 28°C / 83°F. It took contacting local management and even writing to the Club Med CEO—still without a reply—before my room was finally changed, three days later.
Additionally, I was downgraded from Platinum to Gold status under the new rules, despite having accumulated the equivalent of 150 people-nights over the past three years.
While the GOs were fantastic, there is significant room for improvement in Club Med’s organization, maintenance, management, and customer support. The decline in quality over the last decade has been remarkable—from the welcome experience, to room readiness and appeal, through to the departure process. This is disappointing, as the Club Med lifestyle remains unique and exceptional.
I hope this feedback contributes to meaningful improvements and helps reverse the current negative trend.

We celebrated my best friend’s birthday by surprising him at Club Med, where he and his wife had been spending a week alone. Thanks to Tina and her team, our group of 6 were able to arrive and stay hidden until the reveal, completing astonishing our friend when he found us waiting for him. From that moment on, the Club Med experience was more enjoyable than we had anticipated, in great part because of Tina’s constant care and concern. The entire GO team was amazing in their ability to stay enthusiastic and accommodating the entire time we were there. All in all, the Club Med experience enabled us to do what all vacationers aspire to—transcend and transform their ordinary lives and emerge revitalized and rejuvenated!

Second time at Club Med and it did not disappoint. Went for 5 nights. Bar staff is always amazing and give a hefty pour. Only downside is that they do not provide bottled/canned water in their All inclusive package. Our room was in the French Cay. AC worked great and housekeeping came everyday. Only negative was the hot water in the showers was not really hot. Resort was clean and the beach was BEAUTIFUL! Nightly entertainment was good and they created new shows from last year. There was themed dress codes every night which brings a cool vibe to the resort. MAke sure you bring a Yeti as the glasses are very small at the bar!

The good:
Sports choice and ambiance was amazing.
Sailing and Trapeze GO were outstanding.
The pool and beaches are fantastic.
Rooms have lots of space to put away your clothes and gear.

on the down side;
Rooms are a bit antiquated, air conditioning is barely keeping up and it was a bit too hot for us Canadian!