Laurie B
Amazing experience and property!
5/5 • 21/5/2025We absolutely loved the property! This was our third Club Med property and we were so impressed that we are going again next year, same timeframe, and we are bringing more people. So excited! The staff was friendly and so many things to do on site. We did one excursion, which I would highly recommend - catamaran tour over to Isla Mujeres. We also went into town and visited Playa del Carmen for some shopping and dinner one night while taking in the Cirque du Soleil show (JOYA). I would also recommend this show. Visit the excursion group. Everyone was helpful but Emilia was amazing. Got us great tickets for the show and went above and beyond to explain things to us. Looking forward to seeing her and several other GO’s again next year. We will go on both excursions again with our son and his girlfriend, who will be joining us. Can’t wait to explore the few things we didn’t get to do. I love the theme dress codes - it helps with packing. Also the aperitifs before dinner is a nice touch with live music. My one complaint is that dinner starts at 7 pm and shows aren’t until 9:30 pm. Sometimes that lag will d annoying especially when it’s really hot. Would love to see more fans around especially in the rooms. We also had a power surge on the resort and lost power for a bit. Then our 3 rooms were the last to get power. We did put in a maintenance request and it was completed quickly. Thanks! We had a great time, property is great and lots of different things to do. Perhaps think about covering for the pickleball courts. Way too hot down there. They also have golf carts that take you around the property as it’s spread over a 5 mile area. They were the first resort in the area but have kept up the property. In fact they were painting around the main pool area while there. The main pool could use some attention though - biotin around the edges are very soft. They were out cleaning the pool every day prior to opening. Beach area is great. I would like to see more wait staff by the pool and the beach. Overall great value for the price. We booked on Black Friday. Same plan this year. Looking forward to 2026!
