Our last stay was in March 2023. We loved the kids club but back then the resort was understaffed, rooms were dates, and the food was very disappointing.
I’m very happy to report - the resort has vastly improved. Everything we had issues with previously have since been addressed.
Firstly, the staff are much more energetic, experienced, enthusiastic and friendly. The vibe was much more welcoming, and the previous Covid related understaffed issues have been resolved. There were a handful of instances where the staff were not able to help, mostly due to a language barrier, but nothing major. Special mention to Boy-boy and Ali for being so genuine and patient with our child.
The kids club was amazing as before. Very well scheduled, lots of variety and for tired parents who need a break, everything is designed to be as convenient as possible. The only negative - for the snack time, as a parent, I would like to see more offerings of healthier options. From what I saw, it was muffins, sugary cereal, cakes, croissants, bread. Not a vegetable in sight. Perhaps some cheese, olives, ham, crudités, yoghurt etc
The gym - basic but the yoga mats were replaced (which was my previous suggestion). But there are plenty of outdoor sport options - walk climbing, tennis, volleyball, pickleball, snorkeling etc
We stayed in a renovated room and it was beautiful. Very smart and efficient storage, spacious, clean, bright. No complaints. The house keeping was excellent.
Wifi around the resort, especially the room and the gym is quite slow.
Wide variety of activities for the adults too. We were spoilt for choice. One suggestion - make the range of dinner availability longer. 645pm dinner is too late for the younger kids. There could also be more Thai options. It’s already an improvement from before, but we don’t come to Thailand to eat burgers and pasta. Thai food is so delicious, there should be more local choices. In general the clearing of plates from the tables need to be more efficient. We were often stacking plates ourselves to make space on the table.
So much effort is made for each theme/night/entertainment. Really appreciate the thought and variety. Especially enjoyed the Thai culture night where local vendors set up stalls to sell local wares and snacks.
The spa was wonderful as before. Tranquil and clean. The masseuse we tried were all great.
There is a new “Family Oasis” section to the resort. This is an extremely fun water park for the kids (more suitable for toddlers - 9 yr old kids). There are beautiful cabanans, and a lovely little bar. An excellent addition. It’s less than a 10 min walk within the resort but there is a shuttle/golf cart that goes around the resort every 15 mins. Very convenient.