"Beautiful Bali with the friendliest staff we have ever met"
Valerie R - May 2025 - Bali
Beautiful Bali with top notch staff. The Balinese people are the most friendliest you could ever wish to meet. The staff at this hotel make your stay they go above and beyond for their guests. Houcem is the Chief of the Village he will greet you every day in the main Agune restaurant along with all his other restaurant staff, he is an amazing Chief. He even came to the Zen pool every day to check on his guests. When we were leaving he made a point of stopping in the lobby to say goodbye.
This was our first time visiting Asia and this hotel did not disappoint. The food is five star, there is an Indonesian, Chinese, Japanese, Korean, Western, Italian sections - so there is something for everybody and it is all delicious. Perez one of the Chefs came to talk to us every day to check on the food he was super friendly. Ayu the server in the quiet restaurant was amazing to us the whole ten days we were there, she could not do enough for us (what a lovely lady).
We have to say though hands down our favourite staff member was Youssef the Sports Manager, he came to sit with us every night in the main bar before we went for dinner. He has excellent English and was so informative about all the programs. My husband and I hope that one day he will also be a Chief of one of the Villages. He is so genuine and treats all the guests and staff with the utmost respect. We really enjoyed talking to him and hope to meet him again.
We would also like to thank other staff members for making our stay memorable - Naagar (from Egypt), stopped to talk to us every day and made our dinner reservation in the a la carte for us. Ahmed the Food and Beverage Manager, Anto our Room Attendant was amazing, Tawan, Miaou, Suma , Ashley on the Sports Team were also great to us. My husband would like to say a special thanks to the two Golf Pros Ujaang and Oka who he had a golf lesson with every day. Lee the Tennis and Paddle Coach was super friendly, he even joined us for dinner twice. We hope to meet him again also. Suci the Spa Manager was lovely. Venus and Angeline on the Reception were super helpful to us also. We could not stay enough about all the staff members at this hotel - kudos to the management team for having such great staff. It is definitely the best Club Med team we have seen to date.
The property itself is beautiful. The Zen pool is so peaceful and beautiful.
There is everything you need in your room even a dehumidifier, four bottles of water every day, shampoo, body wash, body lotion and conditioner so need to bring any of these items.
We hope to return soon.
