Before your Club Med Resort stay

What you need to know:

• We can organize your transfer* from the nearest train station or airport to the Resort. Book the round-trip transfer with your stay.

• If you are bringing your own vehicle to the Resort, all our mountain Resorts have parking facilities, so you can reserve your parking space* in advance of your stay.

• Subject to availability, you can reserve a parking space* at reception once you've arrived.
  *service available at an additional cost

 
Facilitate your arrival
On the My Club App or in your online customer account, you'll find the various Easy arrival forms. You'll be able to:

• Finalize the rental of your ski/snowboard equipment by entering your height, weight... so that your equipment is ready for you on arrival, directly in your ski locker in the Ski Room.

• Register each member who wishes to take advantage of ski/snowboard lessons and indicate their level, language spoken... to ensure that a place is reserved for them.

• Enter your arrival and departure times at the nearest train station or airport, so that the Resort can organize your transfer to and from the Resort.

• Provide all information relating to your children: allergies, nap times, language(s) spoken... so that our GOs are ready to welcome them in their children's clubs and take good care of them.

• Register your banking details to activate payment via the Club Med bracelet throughout your stay, expenses will be debited directly from your bank account at check-out.

These forms are available as soon as you book and up to 2 days before your arrival, so that the G.O® can prepare your stay in the best possible way. Peace of mind and time savings guaranteed.

Your children aged 4 to 17 are automatically enrolled in Mini Club Med+® or Teens / Chill Pass® Club Med (depending on age) as part of the All-Inclusive by Club Med package.

Baby Club Med®, for children aged 4 to 23 months, and Petits Club Med®, for children aged 2 to under 4 years, are available as optional extras, and places are limited to guarantee quality supervision. Children under age 4 stay free in our ski resorts.

We strongly advise you to subscribe childcare for the little ones at the time of booking to ensure availability. To subscribe, go to your customer account, visit your travel agency or contact your advisor by phone.

Club Med offers you the possibility of taking out Ecran Total insurance. Lack of snow, skiing accidents, stolen or broken equipment... Ecran Total insurance takes care of all these unforeseen events during your winter sports vacation. The Club Med spirit also means protecting you in all circumstances! To subscribe, contact your advisor or visit your travel agency.

When you book online, in your agency or by phone, prepare your stay as well as possible by reserving our à la carte services before you leave.
Equipment rental, Baby or Petit Club Med® for children aged 4 months to under 4 years, spa sessions, treatments or massages, private ski lessons...
As places are limited, we strongly advise you to book these services at the time of reservation to ensure availability.

How do you plan to travel ?

• If you have booked a stay with transport, you will receive all the documents relating to your trip and your transfer (included) by email.
• If you have booked a stay without transport, we can organize your transfer to the Resort*.
• Parking spaces* are also available at most of our Resorts.
  *At an additional cost, depending on the resort.

 
Access to the free "Facilitate your arrival" online service
Check-in and check-out information, childcare information... Our free online service Facilitate your arrival allows you to prepare your stay in the best possible way, so that everything is ready as soon as you arrive! Peace of mind and time savings guaranteed.

• Your children aged 4 to 17 are automatically enrolled in Mini Club Med+® or Teens / Chill Pass Club Med® (depending on age) as part of the All-inclusive by Club Med package.
• The Baby Club Med®, from 4 to 23 months, and the Petit Club Med®, from 2 to 4 years, are optional extras.
• Places are limited to guarantee quality supervision, so we strongly advise you to subscribe at the time of booking to ensure availability. Log into your customer account, visit your travel agency or contact your advisor by phone.

Club Med offers you the possibility of taking out Ecran Total Insurance. Emergency repatriation, health problems, medical expenses... Ecran Total insurance takes care of the unexpected during your vacation. The Club Med Spirit also means protecting you in all circumstances!
To take out this insurance, contact your advisor or visit an agency.

When you book online, in your travel agency or by phone, prepare your stay as well as possible by booking our à la carte extra services before you leave.
Equipment rental, Baby or Petit Club Med® for children aged 4 months to under 4 years, spa sessions, treatments or massages, sports tuiton, diving lessons...
We strongly advise you to subscribe to these services at the time of booking to secure your place.

The Alps in Summer > This summer, opt for the Alps and the fresh air of wide open spaces by discovering our nearby Resorts. How do you plan to travel?

• If you've booked a stay with transport, you'll receive all your travel and transfer documents by email.

• If you are travelling to the resort with your own vehicle, all our mountain resorts have parking facilities, and you can reserve your parking space* in advance of your stay via your customer account.
  Subject to availability, you can reserve a parking space* at reception on arrival.

• If you have booked a stay without transport, we can organize your transfer* from the nearest train station or airport to the Resort.
  *service at an additional cost

 
Facilitate your arrival
Check-in and check-out information, childcare details... Our free online service "Facilitate your arrival" allows you to prepare your stay in the best possible way, from home, so that everything is ready as soon as you arrive! Peace of mind and time savings guaranteed. Just log into your acount at least 3 days before your arrival date.

Your children aged 4 to 17 are automatically enrolled in Mini Club Med® or Teens / Chill Pass Club Med (depending on age) as part of the All-Inclusive by Club Med package.

The Baby Club Med®, for children aged 4 to 23 months, and the Petit Club Med®, for children aged 2 to 3 years, are offered as optional extras, and places are limited to guarantee quality supervision.

We strongly advise you to subscribe at the time of booking to secure your places. To do so, go to your customer account, visit your travel agency or contact your advisor by phone.

Club Med offers you the possibility of taking out Ecran Total insurance. Health problems, medical expenses... Ecran Total insurance takes care of the unexpected during your vacation. The Club Med spirit also means protecting you in all circumstances! To subscribe, contact your advisor or visit an agency.

When you book online, in a travel agency or by phone, prepare your stay as well as possible by booking your à la carte services before you leave.
Baby or Petit Club Med® for children aged 4 months to 3 years, spa sessions, treatments or massages... We strongly advise you to subscribe at the time of booking to secure your places.

Enjoy your stay to the fullest
Plan your trip, choose activities that match your mood and tastes and browse from our suggestions. Seamless & hassle-free technology, so having a great time is the only thing you have to care about!
"My Club Med" app >

Pack your suitcase >